4. We wasted our night , took off of work and lost our ticket money. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. What if I never got either? Wow. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. It is not specified anywhere in the mobile site and hidden in the desktop version! The game has been changed to Sunday 27th August and we are simply no longer in the UK. If these are not available, you will likely get a full refund. Second package was never able to contact anyone to reroute as address was incorrect. I purchased tickets to the Olympic gymnastics trials in January 2020. How to contact the seller. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I will be putting a hold on my credit card for the tickets and they can fight me. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Obviously the concert was canceled and I would like my money refunded. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. On Feb. 26, StubHub's general counsel was hailing the company's . Money down the drain. Thanks for stealing my money and for the lack of respect for customer experiences. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. They said the money had already gone to the seller which is pure BS. I have been attempting to contact you several times regarding ticket order #553613638. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Their tech team looking into it or b.) I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! It is taking Stubhub about 120 days to process refunds. I will NEVER use Stubhub again. or Did you buy an excessive amount of tickets? After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Did you find it helpful? Also how can stubhub charge me $176 when I never received any money for this purchase. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? No Refund Policy? Massachusetts has clear rules on returns and refunds. I am traveling today from Mexico to Madridfor what? Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Stubhub did refund, but plans are ruined last minute. the Stubhub policy is to only give refunds if an event is cancelled. It has been awhile since I made the phone call to initiate a refund. You can get a refund from StubHub by calling their customer service line. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Announcements have been made but, a plan of action has not been put into play quite yet. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I won't let them take advantage of fans like me by ; and they have friendly voices. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. So is Amazon, but they can cancel orders and issue refunds. I selected a particular date for a Broadway show. i have tried to call several times but have been on hold >3 hours on 2 occasions. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. i have attached the information from the venue. But you money hungry corporates line your pockets and just go on like we owed that money to you. Certainly they can see that my ticket barcode was not scanned somehow. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Receive a full refund of your purchase 2. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. He was waiting for someone else to send them to him. The original purchase has aged off my account history. Called back for refund. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. "The return of live events, the input of customers, partners, and regulators, and the . Still haven't received refund. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I will NEVER use stubhub again! I just purchased tickets for 352.00 for the Cornhuskers Purdue game. From that StubHub wallet page you can request a refund instead of keeping the credit. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Said cancellation was glitch. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Select the ticket group you'd like to sell. That's literally the only way you can get your money back from these thieves. Re: Refund in Progress. Overcharged. Stubhub does not accept returns. NOPE. Necessary cookies are absolutely essential for the website to function properly. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? The refund will typically process within 5 to 8 business days. this company sucks. On or about May 3, 2021, Defendant announced that it would provide Eligible This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. totalling almost 900.00 in the middle of the night. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Managing your orders 43. I got real sick and cannot go to the concert I need to possibly get reimbursed please. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. BOSTON . Concert was postponed to October and was just canceled. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. We're not refunding money at this point,'" Cormier said. Seller listed tix he didn't actually have. Where Can You Use Your Macys Credit Card? "These consumers made a deal with StubHub," he said. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I placed the call today, which is the day after. Sams Club vs. Costco Which One is Better for You? THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Called them and they said the venue had not marked those seats as obstructed. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. DON'T BUY ON THEIR PLATFORM!!! Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I went to Barclays Center for the Chris Brown Party Tour yesterday. How come they can't control that?!! StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. The refund will typically process within 5 to 8 business days. I just hope I get my money refunded. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? My husband and I had tickets for Food city 500 on Sunday April 5,2020. This cookie is used for the website live chat box to function properly. Overall awful experience with only one of four tickets received for $500. I'm sorry but how is it their fault you messed up or your plans changed? I was not able to enter the concert . Last Updated on June 24, 2020 by Dave Clark How is this legal for them to keep MY money? I went to use the credit on my account, and nothing showed up. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I stated that it was not disclosed until after purchase and we went back and forth for a long time. These returns could mean so much to so many people, myself included, as to a difference as food or rent. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Donno what to do. For sure I can warn any one who is going to use this service. We waited two hours until they decided to open the door again. Spent $314 for daughter and friend to see Harry Styles. I am beyond angry and disappointed. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. StubHub updated their policy today. Very disappointed. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. If Adele ends up cancelling you will get a refund. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Called back for refund. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? What is your rescheduled or postponed event policy? Most of us didn't leave yet! According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Crooks. At this point, this transaction constitutes fraud. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. How do I get my money back? I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I was told at the door stub hub does this frequently. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Following backlash from customers, the ticketing company responded in a statement this week. Can you explain to me how I can still use the credit that I was issued? Did StubHub's changed ticket refund policy violate Massachusetts law? We will process the refund to your original payment method within 5 days. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. When we bought these tickets, we had jobs and splurged for a night out. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. If I had purchased elsewhere I would have received a full refund! Copyright 2023 Xperiology. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. These cookies track visitors across websites and collect information to provide customized ads. Problem is, I'd be wearing the "lost" one and would then be denied entry. Never Again. Other sellers may take a case-by-case policy. It not I guess it is small claims. Required fields are marked *. What are you going to do to help your customers? When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Stub hub fraud.. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Read the full policy. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. People have to make mistakes all the time and this was a mistake. This cookie is set by GDPR Cookie Consent plugin. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. We were not the only ones. Olivia Perreault. They just don't care! Or am I screwed. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. 3. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I simply do not understand how this can happen. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. How long until my credit card is credited back? I will never use this site again and highly advocate not using it to anyone due to this. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Want to pick up my tickets from a UPS store. Following backlash from customers, the ticketing company responded in a statement this week. Never Will I Buy From Stub Hub Again. Tons of others with stub hub purchases were going through the same thing. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I would've been able to see Chris Brown. StubHub has already been targeted by a $5 million lawsuit over the change. Terrible Service! It was for a special occasion. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Terrible Service! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Once we have clear actionable next steps, we will be sure to notify our fans via email! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Now what? Your service is terrible and not worth the fee. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I requested refund now, but they didn't reply me yet. All Rights Reserved. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible.
Entry Level Jobs At Gulfstream,
Trader Joe's Lemon Pepper Chicken Cooking Instructions,
Penndot Pub 70 Sight Distance,
Where Is Trent Mays Now 2021,
Meridian Apartments Los Angeles,
Articles S
